Open Door Legal (ABN: 53 606 620 722) (herein as “us”, “we”, “our”, “including our staff”, “this firm”), is committed to protecting your privacy and will only handle any personally identifiable information you provide to us (“personal information”), such as your name, address and telephone number used to identify you in accordance with the Privacy Act 1988 (Cth), (“the Act”) as amended form time to time and the Australian Privacy Principles as applicable from their introduction in March 2014.
This policy describes how we manage any personal information that we collect, use and have about you. Your personal information may be stored, maintained and processed on computers or web-based database systems and/or in hard copies. We respect the privacy of individuals and have systems in place to protect personal information from misuse, loss, unauthorised access, modification or disclosure. We use technology and security precautions, rules and other procedures to protect your personal information from unauthorised access, improper use, disclosure, loss, modification, interference or destruction and also use industry standard firewalls and password protection.
It is, however, your personal responsibility to ensure adequate security measures are activated on the computer or devise you are suing to protect against malicious software, such as trojans, computer viruses and worm programs. Without these barriers the data and passwords you use could be disclosed to unauthorised third parties.
We provide legal services, as such, most of the personal information we obtain is collected directly from clients for the purpose of providing those legal services and the best customer service to those clients. We may also collect personal information about prospect clients by referrals system from current or past clients and third parties. The purposes for which your personal information may be collected, held, used and disclosed include of providing services in connection with our practice, to contact you (or provide information and/or materials to you), to fulfil your requests, to maintain your contact details in our records, information about individuals we collect in the course of acting on your behalf, to provide you with a service, to inform you about our products and services, to administer educational meetings or programs, to conduct relevant market research and to fulfil our regulatory or legal obligations.
We may also collect non personal information based on our website activities when you visit our website. This information will not reveal your identity but will collect information through the use of cookies, which are destroyed upon you closing your browser, to facilitate the improvement of the website. Examples of information collected are relating to traffic through our website to improve our business model and the service provided as well as improve our website through the information obtained from the date and time of visits, number of pages viewed, your operating system etc.
Personal Information is only used internally and we will not disclose personal information about you, without your consent, to any person including third parties except in accordance with the Privacy Act, and only where necessary.
The circumstances in which we may disclose that information include:
If required, in most cases you can gain access to any personal information that we hold about you. Subject to verification of your identification, we will extend access to any information collected about you. Any such requests will be addressed as soon as practicable with a receipt of acknowledgement to your request within a reasonable period (within 10 working days) and endeavour to respond to your request within 30 days. You will not be charged any fees for the request, however we may charge you reasonable costs in order to process your request. Any requests in respect to personal information should be directed to our Privacy Officer by email (info@opendoorlegal.com.au).
If you believe that the information that we hold about you is inaccurate or out of date please contact our Privacy Officer by email (info@opendoorlegal.com.au) to review and update the information which we hold.
In the event of you making a general inquiry about our services you can refuse to provide us with your personal information. However, we may not be able to answer your request in some cases or continue to provide business with you if you refuse to disclose adequate personal information in order for us to satisfy our due diligence.
Any questions about this policy, or any complaint regarding treatment of your privacy by us, should be addressed to our Privacy Officer by email (info@opendoorlegal.com.au).
